Payment Policy

1. Accepted Payment Methods:

At SIMPLE VALVE SL, we offer various payment options to ensure a smooth and secure shopping experience for our customers. The following payment methods are accepted:

Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, and American Express.
Bank Transfers: Customers can choose to make payments via direct bank transfers. Our bank details will be provided during the checkout process.
PayPal: For convenience, we also accept payments through PayPal.
Cash on Delivery (COD): Available for certain locations within Spain. Please check availability during checkout.

2. Payment Security:

We prioritize the security of your financial information. All transactions on our website are protected using SSL encryption to ensure your data is safe and secure. We do not store any credit card details on our servers.

3. Payment Processing:

Credit/Debit Cards & PayPal: Payments are processed immediately upon order confirmation. You will receive an email notification once the payment is successfully processed.
Bank Transfers: Payments via bank transfer may take 1-3 business days to be confirmed. Your order will be processed once we receive the payment.
Cash on Delivery (COD): Payment is collected at the time of delivery. Please ensure you have the exact amount ready as our delivery personnel may not carry change.

4. Taxes and Additional Charges:

All prices listed on our website include VAT (Value Added Tax) applicable in Spain.
Any additional charges such as import duties, taxes, or customs fees are the responsibility of the customer and may be levied once the package reaches the destination country.

5. Refunds and Cancellations:

Refunds: If you are eligible for a refund, it will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Cancellations: Orders can be canceled before they are shipped. Once shipped, cancellations are not possible, but you may return the item as per our return policy.

6. Contact Information:

For any payment-related inquiries or issues, please contact our customer support team:

Email: sales@valveelephant.com
Phone: +34 900 433-073

We are committed to providing a seamless shopping experience and appreciate your trust in SIMPLE VALVE SL. Thank you for choosing us!