1. Introduction
At SIMPLE VALVE SL, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. Please read our returns and replacements policy carefully.
2. Returns
Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You have 30 calendar days from the date you received the item to return it.
Process:
- To initiate a return, please contact our customer support team at sales@valveelephant.com or call us at +34 900 433-073.
- Please provide your order number, receipt or proof of purchase, and a brief explanation of the reason for the return.
- Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Replacements
Eligibility:
- We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us.
Process:
- To request a replacement, please contact our customer support team at sales@valveelephant.com or call us at +34 900 433-073.
- Provide your order number, receipt or proof of purchase, and a detailed description of the defect or damage.
- Once your replacement request is approved, we will provide you with instructions on how to return the defective or damaged item and will arrange for a replacement to be sent to you.
Shipping:
- We will cover the shipping costs for returning defective or damaged items and for sending the replacement item.
4. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
- Hazardous materials or flammable liquids or gases
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
5. Contact Information
For any questions or concerns regarding our returns and replacements policy, please contact us:
- E-Mail: sales@valveelephant.com
- Phone: +34 900 433-073
6. Changes to This Policy
We reserve the right to update or modify this returns and replacements policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our procedures.
Thank you for shopping with SIMPLE VALVE SL. We value your business and strive to provide excellent customer service.